Return & Refund Policy

Last Updated: January 19, 2026

1. Overview

At ControlValv, we are committed to providing high-quality industrial valve solutions and ensuring customer satisfaction. This Return & Refund Policy outlines the conditions and procedures for returning products and requesting refunds.

Please read this policy carefully before making a purchase. If you have any questions, please contact us at [email protected] or WhatsApp: +1 480 864 8665.

2. Return Eligibility

To be eligible for a return, products must meet the following conditions:

• Timeframe: Returns must be initiated within 30 days of delivery
• Condition: Products must be unused, in original packaging, and in the same condition as received
• Documentation: Original invoice, packing slip, and all included accessories must be returned
• Authorization: A Return Merchandise Authorization (RMA) number must be obtained before returning any product

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Custom-made or specially ordered products manufactured to customer specifications
• Products that have been installed, used, or modified in any way
• Products damaged due to misuse, improper installation, or negligence
• Products without original packaging or missing components
• Clearance or final sale items (if explicitly marked as such)
• Products purchased more than 30 days ago

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email [email protected] or WhatsApp +1 480 864 8665 with your order number, product details, and reason for return
2. Obtain RMA Number: Our team will review your request and provide an RMA number if approved
3. Package the Product: Securely pack the product in its original packaging with all accessories and documentation
4. Ship the Product: Send the package to the address provided by our team. Include the RMA number on the outside of the package
5. Inspection: Once received, we will inspect the product to verify it meets return eligibility criteria
6. Refund Processing: If approved, refunds will be processed within 7-10 business days

5. Shipping Costs

Shipping costs for returns depend on the reason for the return:

• Defective or Damaged Products: ControlValv will cover all return shipping costs and provide a prepaid shipping label
• Wrong Product Shipped: ControlValv will cover all return shipping costs and expedite replacement shipment
• Customer Change of Mind: Customer is responsible for return shipping costs. We recommend using a trackable shipping service

Original shipping charges are non-refundable unless the return is due to our error (defective product or wrong item shipped).

6. Refund Methods

Approved refunds will be issued using the original payment method:

• Credit Card: Refunds will be credited to the original card within 7-10 business days
• Wire Transfer: Refunds will be processed within 7-10 business days to the original bank account
• PayPal: Refunds will be credited to the original PayPal account within 5-7 business days

Please note that your bank or credit card company may take additional time to post the refund to your account.

7. Exchanges

We do not offer direct exchanges. If you need a different product:

1. Initiate a return for the original product following the return process above
2. Once the return is approved and refund is processed, place a new order for the desired product
3. For urgent replacements, contact our team at [email protected] to discuss expedited options

8. Defective or Damaged Products

If you receive a defective or damaged product:

• Immediate Action: Contact us within 48 hours of delivery with photos of the damage or defect
• Inspection: Our team will review the evidence and determine the appropriate resolution
• Resolution Options: We will offer a replacement, repair, or full refund (including shipping costs)
• Prepaid Return: We will provide a prepaid shipping label for returning defective or damaged items

9. Warranty Claims

Many of our products come with manufacturer warranties. For warranty-related issues:

• Contact us at [email protected] with product details and issue description
• We will coordinate with the manufacturer on your behalf
• Warranty terms vary by manufacturer and product—refer to product documentation for specific warranty information
• Warranty claims may be handled directly by the manufacturer or through ControlValv as an authorized distributor

10. Restocking Fees

Restocking fees may apply in certain situations:

• Standard Returns: A 15% restocking fee may apply for returns due to customer change of mind
• Special Orders: Custom or specially ordered products may incur a 25% restocking fee if return is approved
• No Restocking Fee: Defective products, damaged items, or shipping errors will not incur any restocking fees

11. International Returns

For international orders:

• Return eligibility and process are the same as domestic orders
• Customer is responsible for return shipping costs and any customs fees or import duties
• We recommend using a trackable international shipping service with insurance
• Refunds will be issued in the original currency, minus any currency conversion fees

12. Cancellations

Orders can be cancelled under the following conditions:

• Before Shipment: Orders can be cancelled free of charge before they are shipped. Contact us immediately at [email protected]
• After Shipment: Once shipped, orders cannot be cancelled but can be returned following our standard return process
• Custom Orders: Custom or specially ordered products cannot be cancelled once manufacturing has begun

13. Contact Information

For questions about returns, refunds, or this policy, please contact us:

• Email: [email protected]
• WhatsApp: +1 480 864 8665
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)
• Response Time: We aim to respond to all inquiries within 24 business hours

14. Policy Updates

ControlValv reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed about our return and refund procedures.

15. Dispute Resolution

If you are not satisfied with our resolution of a return or refund request:

• Contact our customer service manager at [email protected] for escalation
• Provide detailed information about your concern and desired resolution
• We will review your case and respond within 5 business days
• If the issue remains unresolved, we will work with you to find a mutually acceptable solution

Thank you for choosing ControlValv. We value your business and are committed to ensuring your satisfaction with our products and services.